The Patient Administrative Specialist (68G10) training course is a self-paced Patient Administration occupational curriculum for US Army Reserve/National Guard Soldiers. The course aligns to the objectives and outcomes of the six-week Active Duty resident course. This course was produced on behalf of Army Medical Department Center and School (AMEDD C&S).
Winner of the prestigious 2014 Chief Learning Officer Award in eLearning, this
95-hour self-paced, distributed learning curriculum aligns with all of the performance objectives of the much longer Active Duty residential course. The course also exponentially increased the number of meaningful practice hours that learners received on medical information systems and provided a self-paced solution for unit-level training. Specifically, this course was challenged to address the following training gaps:
1. Automated Information Systems: Four systems that each require extensive instruction on purpose, navigation, and specific performance tasks. These systems tasks represent at least 70% of the Patient Administrator’s job functions.
2. Medical Record Creation and Medical Record Filing (the Terminal Digit Filing System)
• Due to HIPAA compliance restrictions, students could not be trained in an actual records room. A “dummy” records room had been created for training simulations at the Active Duty schoolhouse, but nothing existed for the Reserve students.
3. Customer Service: As the primary patient point-of-contact in Army Hospitals, Patient Administrators require excellent customer service skills. Because of time limitations in the residential course, customer service was not covered in either portion of the ARNG curriculum.
4. Medical Terminology: A foundational skill requirement for this position, the Active Duty school was spending over 75% of the per-student cost to run each course on a licensed, third party medical terminology curriculum. As the Reserve audience is much bigger than the Active Duty audience, the decision had been made not to license the same program for Reservists, but nothing had yet been created in its place.